Shipping, Return & Refund Policy

This Shipping, Return, and Refund Policy ("Policy") sets forth the terms and conditions governing the fulfillment, shipping, and resolution procedures for all purchases made through the SANSNiK website. By placing an order with SANSNiK, you explicitly agree to the terms outlined below. This Policy is incorporated by reference into our overarching Terms of Service.

1.1 Domestic Shipping Coverage At this time, SANSNiK restricts shipping and fulfillment operations exclusively to the 50 United States. All physical goods are dispatched from our fulfillment facilities located in the Southeastern United States.

1.2 Carrier Integration All domestic orders are shipped via the United States Postal Service (USPS). Standard transit times within the contiguous United States generally range between two (2) and seven (7) business days from the date of dispatch.

1.3 International Expansion Initiatives SANSNiK does not currently offer international shipping to jurisdictions outside of the United States. However, expanding our infrastructure to service a global customer base is a primary corporate objective. Customers residing outside the United States are encouraged to monitor our official website for forthcoming announcements regarding international availability.

2.1 Free Shipping Qualification SANSNiK provides complimentary standard USPS shipping on any single transaction that contains two (2) or more distinct products or units. This promotional shipping rate is applied automatically at the point of checkout upon meeting the requisite quantity threshold. Contour Club shipments always ship free.

2.2 Standard Shipping Rates For transactions comprising a single product or unit, a flat shipping and handling fee of $7 applies. The fee is presented for review and authorization prior to the finalization of the transaction.

3.1 Processing Cutoff Times Orders submitted and successfully authorized prior to 4:00 PM Eastern Time on a standard business day (Monday through Friday) will be processed and dispatched on the same day.

3.2 Subsequent Processing Any order submitted after 4:00 PM Eastern will be queued for processing on the subsequent business day. Orders executed on Saturday, Sunday, or recognized United States federal holidays will be processed on the next available business day.

3.3 Order Modification Restrictions Due to the automated nature of our fulfillment system, SANSNiK cannot guarantee the ability to modify or cancel an order once the 4:00 PM Eastern processing deadline has lapsed. Customers are responsible for verifying the accuracy of their order contents and destination address prior to submission.

4.1 Returns within 30 days You may send a bar back within 30 days of delivery, even if it has been used. The return ships free. Returned bars are not restocked.

4.2 The 30-Day Refund Window You have thirty (30) days from the date your order is marked as delivered to request a full refund. Contour Club shipments are covered by this refund policy. A used bar is still eligible.

4.3 How to ask Email support@sansnik.com with your order number. We will send a free return label and refund the order once the request is in.

4.4 Initiating a Refund Request To initiate a standard refund request for dissatisfaction (unrelated to shipping damages), please contact our support team at support@sansnik.com with your order number and the reason for your request.

5.1 Inspection Upon Delivery We urge you to inspect your order immediately upon reception. If an item arrives defective, damaged in transit, missing from your package, or if you received the incorrect item, SANSNiK will provide a swift resolution.

5.2 The 3-Day Reporting Window To successfully process a claim for damages or order inaccuracies, you must report the issue within three (3) days of receipt.

5.3 Mandatory Reporting Portal All claims regarding fulfillment errors, damaged goods, or parcels lost in transit must be submitted through the dedicated Issue Reporting page located on our storefront. When utilizing this portal, you must submit:

Your valid SANSNiK order number.

A detailed description of the defect, damage, or transit issue.

Clear photographic evidence of the damaged product and/or compromised packaging (if applicable).

Failure to provide photographic evidence within the 3-day window may result in the denial of your claim.

Certain items and circumstances are exempt from our standard refund policy:

Sale and Clearance Items: All purchases of discounted, sale, or clearance items are final and are not eligible for a refund unless the item arrived damaged or defective.

Gift Cards: SANSNiK gift cards are strictly non-refundable and cannot be exchanged for cash value.

Unauthorized Purchases: We cannot issue refunds for products purchased through third-party retailers or unauthorized resellers.

To exchange a bar, request a refund within 30 days and place a new order for the bar you want. Used bars can be returned with the free return label we send.

Once international shipping is available, customers having merchandise shipped into the European Union will be entitled to a 14-day cooling-off period. You may cancel or request a refund within 14 days of delivery for any reason. A used bar can still be returned.

9.1 Approval Notification and Fund Disbursement Once we have received and reviewed your request, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied exclusively to your original method of payment.

9.2 Processing Timelines Please allow up to 10 business days for the credited funds to successfully post to your account. Processing times can vary significantly depending on your financial institution or credit card issuer. If your refund has been approved and more than 15 business days have passed without the funds appearing on your bank statement, please contact us promptly.

10.1 Risk of Loss Title and risk of loss for all products purchased from SANSNiK pass to the customer upon our delivery of the goods to the carrier (USPS). SANSNiK is not strictly liable for delays, losses, or damages occurring while the parcel is within the custody of the carrier; however, we will provide administrative support and potential remedies through our Issue Reporting portal as outlined in Section 5.

10.2 Customer Responsibility for Accuracy The customer bears sole responsibility for providing a complete, accurate, and secure delivery address at checkout. SANSNiK shall not be held liable, nor be obligated to issue refunds or replacements, for packages misdelivered or lost due to errors, omissions, or typos in the destination address provided by the customer.

For inquiries regarding this Policy, or to initiate a standard refund request, please direct communications to our official support channel:

Email: support@sansnik.com

For all claims regarding damaged items, incorrect orders, or lost packages, please strictly utilize the Issue Reporting page on our website.