Public Review Policy

Welcome to the SANSNiK community. Because SANSNiK operates as a direct-to-consumer brand, your honest feedback directly shapes the future of our product development. Whether you are detailing your shower routine with the SCRUBBi, describing the lather of the SUDDSi, or sharing how the SOOTHi handheld moisturizer fits into your daily regimen, your reviews help fellow customers make informed choices and allow us to continuously improve.

To maintain a safe, transparent, and genuinely helpful environment for all users, we require all submitted reviews, photos, and videos to adhere strictly to the following guidelines. By submitting a review on the SANSNiK website, you explicitly agree to these terms.

The most valuable reviews go beyond a simple star rating and provide actionable context. When drafting your review, please consider the following:

Focus on the Product: Detail your direct experience using the item. How did it feel? How did it perform? Did it meet your expectations?

Be Specific and Descriptive: Instead of stating that a product is "great," explain why. For example: "The STROPPi has completely changed how I prep for the day," or "The SOOTHi moisturizer absorbs quickly and does not leave a greasy residue."

Provide Context: Share relevant details such as your skin type, your typical routine, or your local climate. This context helps others with similar profiles relate to your experience.

Keep it Authentic: We encourage genuine feedback—positive, negative, and constructive. If a product was not the right fit for you, please explain why in a respectful and objective manner.

We encourage you to share media of SANSNiK products in use. If you choose to upload photos or videos alongside your review, please ensure your media complies with the following standards:

Clear Focus: The product and its application must be clearly visible.

Appropriate Content: Backgrounds must be free of explicit, offensive, or copyrighted materials.

Privacy Protection: Do not include identifiable faces of minors without explicit parental consent. Ensure no sensitive personal information (such as shipping labels displaying your address) is captured in the frame.

Accurate Representation: To provide customers with an accurate representation of the product, please refrain from using heavy AR filters or excessive color editing.

SANSNiK is committed to hosting a welcoming and constructive space. We reserve the absolute right to withhold, reject, or remove any review that violates our community standards. Specifically, we strictly prohibit the following:

Inappropriate or Offensive Language: Profanity, obscenities, hate speech, discriminatory remarks, threats, or harassment aimed at our team or other customers.

Medical or Health Claims: Because SANSNiK operates as a personal care brand, our products are not intended to diagnose, treat, cure, or prevent any disease. Reviews making specific medical claims (e.g., "This cured my eczema" or "This cleared up my clinical acne overnight") will be flagged and removed to comply with strict regulatory guidelines.

Customer Service and Fulfillment Issues: Reviews must exclusively evaluate the product itself. If you experienced a delayed shipment, a damaged package, or need to discuss a refund, please reach out to our support team directly at support@sansnik.com. Posting fulfillment issues in a product review skews the product's rating and delays our ability to assist you.

Personally Identifiable Information (PII): For your safety, never include full names, phone numbers, email addresses, physical addresses, or financial information in your public review.

Spam and Competitor References: Reviews containing promotional material, irrelevant external links, or heavy promotion/detraction of unrelated competitor brands will not be published.

Trust is a cornerstone of the SANSNiK community. We maintain a zero-tolerance policy for fake reviews or reviews generated by automated scripts and bots.

Verified Buyers: We prioritize and highlight reviews from verified purchasers to ensure authenticity and maintain the integrity of our rating system.

FTC Disclosures: If you received a product for free, at a discount, or as part of a promotional sweepstakes in exchange for your review, you are legally required by the Federal Trade Commission (FTC) to disclose this clearly within the text of your review (e.g., "I received this product as a free sample").

All reviews submitted to the SANSNiK platform undergo a thorough moderation process prior to publication on the website. This moderation period typically takes 48 to 72 hours.

To ensure a helpful environment, we may withhold reviews that contain inappropriate content, medical claims, or irrelevant fulfillment complaints. If your review is declined for any reason, our moderation team will reach out via email to explain the decision. We view this as a collaborative process and are happy to assist you in modifying your submission so it meets our guidelines and can be shared with the broader community.

You retain the right to your own voice. If you wish to update a past review with new thoughts after long-term use, or if you wish to remove your review entirely from our public website, please contact our support team at support@sansnik.com, and we will process the update or deletion promptly.

As a direct-to-consumer brand, customer testimonials are a core component of how we introduce our products to new audiences. We take pride in highlighting our community, and we strive for complete transparency regarding how your submissions may be utilized.

By submitting content to SANSNiK—including written reviews, star ratings, photos, videos, your display name, and your location—you explicitly agree to the following terms:

The License You Grant Us: You grant SANSNiK a worldwide, perpetual, irrevocable, royalty-free, and non-exclusive license to use your submission. This means we do not pay for review usage, the permission does not expire, and you retain ownership of the original content (meaning you are free to post your own photos/videos to your personal channels).

Where We Might Share It: We may use, copy, publish, translate, and distribute your content across any of our operating channels. This includes, but is not limited to, the SANSNiK website, marketing emails, organic social media platforms, and digital advertising campaigns.

Editing and Modifications: You grant us the right to modify or adapt your submission. Please note that SANSNiK will only edit for clarity, grammar, spelling, or length (such as extracting a specific quote for an advertisement). We will never alter the core meaning, sentiment, or integrity of your original review.

Your Guarantees to Us: By submitting content, you represent and warrant that:

You are the sole author and owner of the intellectual property rights of the content submitted (i.e., you took the photo or video yourself and did not misappropriate it from another source).

All "moral rights" that you may have in such content have been voluntarily waived by you.

The content is accurate and represents your genuine experience.

The content does not violate any third-party copyrights, trademarks, privacy rights, or these SANSNiK Review Guidelines.

For inquiries regarding this Policy, or to initiate a standard refund request, please direct communications to our official support channel:

Email: support@sansnik.com