Frequently Asked Questions

The Contour BarTM is a flexible cleansing bar. It bends in your hand, wraps around your body, and springs back to shape. It's not a jelly that melts, and it's not a soap that's harder than your wall.

It means you can bend it. Squeeze it, curve it around your shoulder or shin, and when you let go it springs back. We measure that on the F-Scale, which runs from F0 (a pourable liquid) to F10 (a rigid bar). The Contour BarTM is F5, halfway between the two.

No. It flexes the same wet or dry, in hot water or cold. Warm water is for lather, not for waking the bar up.

It bends, it lasts, and it's less mess. A regular bar is hard, so it slips, cracks, and wears down into slivers. In our testing, The Contour BarTM rinses clean without leaving a scummy film, and most people get 30 or more washes from one.

No. The Contour BarTM is a cleansing bar, and it doesn't meet the US definition of soap. Under FDA rules, a product counts as soap only if it's made mainly of the salts that form when fats or oils react with lye, and those salts do the cleaning. The Contour BarTM cleans with synthetic cleansing agents (surfactants) instead, so it's classed as a cosmetic. You use it the same way: wet it, lather it, rinse.

Smooth is the everyday bar for washing your body. With Grit adds natural volcanic pumice for rough skin and post-workout days, and it's made for below the neck, hands, and feet. Both are flexible, and you can mix them in one order or Club shipment. Neither bar is for the face.

One: Original Scent. Both Smooth and With Grit use it, so the choice stays about how the bar feels. We don't offer an unscented bar right now.

Clean. That's all it's meant to do. We didn't want a scent that stands out, because The Contour BarTM is about how it feels to use, not how it smells. We added a scent so you can smell the clean as you wash.

In our testing, most people get 30 or more washes from one bar, which is about a month of daily showers. How you store it makes a big difference.

It's made not to. It wears down gradually as you use it instead of falling apart.

Approximately 3.5 inches tall, 2.5 inches wide, and 0.75 inches thick, just a little smaller than the box it comes in.

SAWNZ-nik (/ˈsɔːnz.nɪk/). Like the plural of “sawn,” plus nik like the end of sonic. It comes from sans (without) and nik (pain). The idea is that everyday things should not hurt, even a little, starting with a better bar.

Wet the bar, work it between your palms to build lather, wash as you normally would, then rinse. Afterward, set it somewhere it can drain and dry.

Set it out where it can dry between uses. You can use a soap dish if you like, but you don't need one. Keeping a bar constantly wet is what softens it, so don't leave it sitting in a puddle.

No. You can use one, but the bar is fine just set out where it can dry between uses. If it stays wet for long stretches it may get softer. Let it dry a bit and it returns to its original feel and size.

Probably not. A bar softening while you wash is normal, and if it's kept wet continuously it may soften more. Let it dry a bit and it returns to its original feel and size. If it still doesn't feel right, tell us and we'll look into it.

Work the bar between your palms a little longer before you wash. Cold water and a short lather can mute the foam.

Yes. Let it dry first, then pack it in something that won't hold water against it. A dry bar travels better than a wet one sealed in a pouch. Open the case when you arrive so it can dry.

When it's worn thin and the wash no longer feels like enough. Most people get 30 or more washes first. If you'd rather never think about it, The Contour Club sends the next one before the last is gone.

No. The Contour BarTM and The Contour BarTM With Grit are body bars, so please don't use either one on your face.

The Contour BarTM (Smooth) contains Glycerin, Water, Sodium Laureth Sulfate, Corn Starch, Carrageenan, Potato Starch, Cocamidopropyl Betaine, Fragrance, Phenoxyethanol, and Titanium Dioxide.

The full ingredient list is on The Contour BarTM With Grit product page. The grit is granulated pumice.

Yes. Fragrance is on the ingredient list, so this isn't a fragrance-free bar.

Yes. Sodium Laureth Sulfate (SLES) is one of its two cleansing agents, along with Cocamidopropyl Betaine. Together they clean and build the lather. If you avoid sulfates, this isn't the bar for you.

Natural volcanic pumice, not plastic microbeads.

We can't promise any cleanser is right for sensitive skin, because skin varies so much. Read the ingredient list, test a small area first, and stop using it if your skin reacts. If you have a specific concern, ask us and we'll answer plainly. SANSNiKTM products are cosmetic cleansers and aren't intended to treat any skin condition.

Close to neutral.

No. We don't use any animal testing, and as far as we know, our suppliers don't either.

To all 50 states. We don't ship internationally yet. Follow us on social media for updates.

Shipping is free on any order with two or more bars, and on every Contour Club shipment. A single bar has a flat $7 shipping fee.

As fast as we can. Orders placed before 4 PM Eastern on a business day leave our facility the same day. Later orders are packed right away and go to the carrier the next morning. After that, delivery depends on your address, the distance, and the carrier.

Most orders arrive in about 1 to 5 days. It depends on your address, the distance, and the carrier, and it can shift with carrier conditions. Your tracking link shows where your order is.

When your order ships, we email you a tracking link. If you can't find the email, check your spam folder, then contact us and we'll send it again.

Yes, as long as it hasn't shipped. Contact us and tell us what you'd like to change, or sign in to your customer account and cancel the order there. If you didn't have an account when you ordered, create one with the same email and your order will appear in it. Once an order has shipped it can't be canceled, but you can ask for a refund starting the day after it arrives.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Amazon Pay, and Link. Payments are processed securely by Stripe, so your card details never live on our site.

No. You can check out as a guest. We automatically create a customer profile from your order details (name, email, and address) so we can track your order and help you quickly if something goes wrong or you reach out. If you want to sign in later, create an account with the same email and your order will be there.

Yes. The Contour BarTM ships in plastic-free packaging.

It's our promise that you can try the bar without risk. You can buy it and ask for a full refund within 30 days of delivery, or start the Trial and pay only shipping and handling for 14 days.

Ask within 30 days of delivery. Use the Report a Problem page, or email hello@sansnik.com with your order number. You do not have to mail the bar back. If you want us to take it, the return is free.

1. 01

   Ask within 30 days of delivery.

2. 02

   Tell us your order number.

3. 03

   We issue the refund within 1 to 2 business days.

No. We don't ask you to mail a used bar back. If you want us to take it, the return is free.

Tell us what happened on the Report a Problem page, and add a photo of the box or the bar if you can. We'll make it right.

We issue refunds within 1 to 2 business days. After that, your bank or card company may take a few more days to show it.

It's a way to try the bar before you pay for it. You pay only the stated shipping and handling today. Your 14-day trial period begins upon order fulfillment/delivery. Unless you cancel before it ends, your payment method is charged the full price of the product. If you're not happy, cancel the product charge and keep or dispose of the bar. You don't need to send it back.

1. 01

   Today you pay shipping and handling.

2. 02

   You have 14 days to try the bar.

3. 03

   Before they end, cancel in your customer portal, or we charge the full price.

Before your trial window ends, cancel in your customer portal or email hello@sansnik.com.

No. The Trial Program is separate from The Contour Club, and separate from our 30-day refund on paid orders.

The Contour Club is a subscription for The Contour BarTM. Pick a plan, choose your bars, and a box shows up on schedule with free shipping and a lower price per bar. Skip, pause, or cancel any time.

Monthly is 1 bar for $20, shipping included. Every 3 Months is 3 bars for $54, which is $18 a bar, shipping included. Buying one bar at a time costs $20 plus $7 shipping, so Monthly saves the $7 shipping fee and Every 3 Months saves $27 (33%) compared with buying the same number of bars one at a time.

Yes. Pick all Smooth, all With Grit, or any mix, and change it in your account any time before your next billing date.

In our testing, most people get 30 or more washes from one bar, which is about a month of daily showers. Monthly is one bar a month. Every 3 Months is 3 bars, a daily shower for three months.

Monthly charges $20 when you join and again every month. Every 3 Months charges $54 when you join and again every 3 months, when each shipment is scheduled to go out. Shipping is included on both.

It renews automatically until you cancel. Monthly renews every month. Every 3 Months renews every 3 months. You can skip, pause, or cancel in your account before the next billing date.

We don't plan to raise it. If we ever do, we'll let you know before the new price applies, and you can cancel first.

In your account, any time before your next billing date. No phone call, no hoops, and you won't be charged for the next shipment.

Yes. You can change your bars, update your address, or update your card in your account any time before your next billing date.

We'll email you and try again. If it still can't go through, your shipment is paused until you update your card.

Yes. Every Club shipment is covered by our 30-day refund. If a bar isn't for you, tell us.

Yes. You create a free account when you join, and that's where you manage your plan.

SANSNiKTM is a small company. Founder Luke Anderson spent about two and a half years developing the bar, and we make it ourselves in small batches.

It's designed and made in the US, ingredients and packaging included.

Not right now. You can buy The Contour BarTM on sansnik.com.

We'd like to hear from you. Email hello@sansnik.com and tell us about your store.

Email hello@sansnik.com or use the form on the Support page. A person reads every message.

We stick to claims we can back up. Today that means plastic-free packaging, no bottle, a simple ingredient list, and a bar that lasts 30 or more washes in our testing.

Yes. Every review comes from a real customer. Before a review goes up, we check that it isn't false or misleading, and we hold back reviews from people who never bought the product or that contain inappropriate language.